Frequently asked questions
Can Spirits and Petals supply alcohol?
We do not directly supply the alcohol but we can assist in procurement. Alcohol is fulfilled through Happiest Hours and their licensed retail partners (GoPuff/BevMo). Once your beverage selections are finalized, the alcohol order is submitted through their platform and delivered directly to your event location by the licensed retailer. This structure allows us to simplify the planning process for clients while ensuring alcohol purchasing and delivery are handled through properly licensed providers. Any unopened bottles can be returned, helping ensure you only pay for what was actually enjoyed.
Where are you located, and will you travel?
We service the San Francisco Bay Area, and we love a short road trip! Included in all our services is a 30-mile trip one way. Events located more than 60 miles from Oakland, CA, will incur an additional mileage charge of $0.80 per mile beyond the 60-mile radius. Mileage is calculated per vehicle for round-trip travel. If you'd like Spirits & Petals to join you at your event location, contact us so we can discuss the details.
How much does it cost?
Our pricing varies depending on guest count, location, and length of service. Some additional add-ons/fees may apply to your total invoice. Please request a quote through our website for an estimate.
What is your payment policy?
We require a 50% retainer fee to confirm your reservation. The final payment is due the day before the event.
What is your refund policy?
60 or more days before your event: You will receive a refund of your deposit, minus a $150 administrative fee and any payment processing fees.
59 to 8 days before your event: Your deposit is non-refundable.
7 days or less before your event: All payments made, including the final payment, are non-refundable.
If you need to reschedule your event, be sure to get in touch with us as soon as possible. Reschedules are subject to availability and do not alter the cancellation policy, which is based on the original event date.
Do you have a rain date policy?
In the instance that the bar is outdoor and it rains, the host is responsible for the tent cover of the bar in the event of inclement weather. If possible, the bar must be moved indoors. If the weather is too extreme, we can work on a solution.
What are the technical requirements for the bar?
Our bars require flat ground for setup and service, as well as clear access for setup and breakdown. If your event is located somewhere without electricity and you’ve booked one of our bars requiring electricity, we can add a generator to your package.
How far in advance do I need to book?
Dates during peak season book up well in advance, but cancellations are possible, so it's always worth reaching out to see what we have available. That being said, earlier is always better. Any events booked 14 days or less than the date of service will incur an Expedited Planning Fee. Fee is dependent on staffing requirements and is an incentive for staff to pickup last minute shifts.
What are the bartender's qualifications?
All our bartenders have the following ceritifications:
RBS (Responsible Beverage Service) Training through ABC board.
ServSafe Food Handler’s Certification
Do you have a minimum/maximum guest count?
We do not have a minimum or maximum guest count! We love to be a part of celebrations for all sizes.
What languages can your staff accommodate?
We have bartenders/barbacks who speak Spanish, Cantonese, and Vietnamese. Please note that our team's availability is not guaranteed during your event. The earlier you inquire, the more likely we can assign that particular team member.
Do you have service fees?
We do not have service fees; however, we do have a required 20% minimum gratuity policy. To learn more, see below.
Can I choose a specific team member?
In short, yes~ However, please note that our team's availability is not guaranteed during your event. The earlier you inquire, the more likely we can assign that particular team member.
Can I choose how many bartenders to service my event?
We always staff based on the size and needs of your event. While we can add additional staff for faster and smoother service, we will never understaff an event. It’s important to us that our team isn’t overworked, because that would significantly impact service quality—and that’s something we won’t compromise on.
What is the gratuity policy?
Clients have the flexibility to choose how gratuity is handled. You can either prepay a 20% gratuity (Hosted Gratuity) to simplify planning, or allow bartenders to display a tip jar so guests can tip at their discretion. If guest tips don’t reach 20%, only the difference will be invoiced to the client after the event. This approach gives you control over gratuity.
Can you bartend events on a federally recognized holiday?
Yes, we can. This is based on team members' and date availability.
Recognized holiday rates will also apply and be billed at 3x the standard rate per staff member for the entire beverage service time. This ensures fair compensation for extended or premium service hours. Updated Hourly Rate:
Bartenders: $120 an hour
Barbacks/Servers/Bussers: $90 an hour
Will a bar be provided?
We will always bring a bar setup unless you have stated that one is not needed.
What is included in your bar setup?
Portable Bar
Bar Mats
Shakers
Strainers
Jigger sets
Bar Spoons
Wine Opener
Ice Scoops
Bar Towels
Speed Pourers
Garnish Trays
Garnish Tongs
Cutting Board
Knife
Back Bar Table
Tablecloth
Beer Openers
Disinfecting wipes
Prep Gloves
Ice Colander
Ice Bucket
Water Dispensers
Straw Holder
Napkin Holder
Wine Buckets
Coolers
