Frequently asked questions
Do you supply the alcohol?
California is a dry-hire state, meaning Spirits & Petals cannot provide the alcohol. However, included in all the services is a complimentary shopping list and alcohol planning consultation. We will take care of the calculation so there is no confusion and guesswork on what you will need.
Where are you located, and will you travel?
We service the San Francisco Bay Area, and we love a short road trip! Included in all our services is a 30-mile trip one way. Events located more than 60 miles from Oakland, CA, will incur an additional mileage charge of $0.80 per mile beyond the 60-mile radius. Mileage is calculated per vehicle for round-trip travel. If you'd like Spirits & Petals to join you at your event location, contact us so we can discuss the details.
How much does it cost?
Our pricing varies depending on guest count, location, and length of service. Some additional add-ons/fees may apply to your total invoice. Please request a quote through our website for an estimate.
What is your payment policy?
We require a 50% deposit to confirm your reservation. The final payment is due the day before the event. All payments will be processed through Square.
What is your refund policy?
You'll receive a full refund, minus a $50 administration fee, if you cancel more than 60 days from your event date, and 50% of the deposit if you cancel more than 30 days from your event. Cancellations made within 30 days of your event will not be refunded. Reschedules are allowed for no additional fee, but the refund policy is still based upon the original event date.
Do you have a rain date policy?
In the instance that the bar is outdoor and it rains, the host is responsible for the tent cover of the bar in the event of inclement weather. If possible, the bar must be moved indoors. If the weather is too extreme, we can work on a solution.
What are the technical requirements for the bar?
Our bars require flat ground for setup and service, as well as clear access for setup and breakdown. If your event is located somewhere without electricity and you’ve booked one of our bars requiring electricity, we can add a generator to your package.
How far in advance do I need to book?
Dates during peak season book up well in advance, but cancellations are possible, so it's always worth reaching out to see what we have available. That being said, earlier is always better.
What are the technical requirements for the bar?
Yes! All our bartenders have the following:
RBS (Responsible Beverage Service) Training & ABC Alcohol Server Certification
ServSafe Food Handler’s Certification
ServSafe Alcohol Training
Do you have a minimum/maximum guest count?
We do not have a minimum or maximum guest count! We love to be a part of celebrations for all sizes.
What languages can your staff accommodate?
We have bartenders/barbacks who speak Spanish, Cantonese, and Vietnamese. Please note that our team's availability is not guaranteed during your event. The earlier you inquire, the more likely we can assign that particular team member.
Do you have service fees?
We do not have service fees; however, we do have a required 20% minimum gratuity policy. To learn more, see below.
Can I choose a specific team member?
In short, yes~ However, please note that our team's availability is not guaranteed during your event. The earlier you inquire, the more likely we can assign that particular team member.
Can I choose how many bartenders to service my event?
We always staff to match the size and needs of your event. While we can add extra bartenders if you’d like, we will never understaff an event. It’s important to us that our team isn’t overworked, because that would significantly impact service quality—and that’s something we won’t compromise on.
What is the gratuity policy?
Clients have the flexibility to choose how gratuity is handled. You can either prepay a 20% gratuity (tip jar buyout) to simplify planning, or allow bartenders to display a tip jar so guests can tip at their discretion. If guest tips don’t reach 20%, only the difference will be invoiced after the event. This approach gives you control over gratuity while ensuring staff are fairly compensated.
Can you do events on a federally recognized holiday?
Yes, we can. This is based on team members' and date availability.
Recognized holiday rates will also apply and be billed at 3x the standard rate per staff member for the entire beverage service time. This ensures fair compensation for extended or premium service hours. Updated Hourly Rate:
Bartenders: $120 an hour
Barbacks/Servers/Bussers: $90 an hour
Will a bar be provided?
We will always bring a bar setup unless you have stated that one is not needed.
What is included in your bar setup?
Portable Bar
Bar Mats
Shakers
Strainers
Jigger sets
Bar Spoons
Wine Opener
Ice Scoops
Bar Towels
Speed Pourers
Garnish Trays
Garnish Tongs
Cutting Board
Knife
Back Bar Table
Tablecloth
Beer Openers
Disinfecting wipes
Prep Gloves
Ice Colander
Ice Bucket
Water Dispensers
Straw Holder
Napkin Holder
Wine Buckets
Coolers
